TERMS & CONDITIONS

Important information:
This English version is provided for convenience and for international customers. In case of any discrepancies between the Polish and English versions, the Polish version shall prevail.

§1. General Provisions

These Terms & Conditions define the rules for using the online shop available at:

https://happydaysshop.eu/

The seller operating the online shop is:

Mazak Mateusz Zabłocki
Krakowska 21/LU5
31-062 Kraków
NIP: 7511746796

hereinafter referred to as the “Seller”.

The Shop offers the following products:

handmade ceramics,
original artwork and prints,
clothing with handmade original prints.

Some products are handmade and may have individual characteristics resulting from the creative process.
These Terms & Conditions regulate in particular:

placing orders,
payment methods,
delivery,
returns,
complaints,
electronic services provided by the Shop.

§2. Definitions

For the purposes of these Terms & Conditions:

Customer – a person placing an order in the Shop.

Consumer – a natural person purchasing products for purposes unrelated to their business or professional activity.

Product – an item available for purchase in the Shop.

Shop – the online shop operated by the Seller.

Order – a declaration of intent submitted by the Customer resulting in a sales agreement.

§3. Placing Orders

Customers may place orders without creating an account.
To place an order, the Customer:

selects a Product,
adds it to the shopping cart,
provides the information necessary for order processing,
chooses the delivery and payment method,
confirms the order with an obligation to pay.

Before placing an order, the Customer receives information regarding:

the Product,
price,
delivery costs,
payment methods,
return rights.

After placing an order, the Customer receives an order confirmation sent to the provided e-mail address.

§4. Prices and Payments

All prices displayed in the Shop are gross prices and include applicable taxes where required.
Available payment methods:

electronic payments via Przelewy24,
traditional bank transfer.

If the Customer chooses bank transfer, payment must be completed within a maximum of 5 calendar days from placing the order.
If payment is not received within this period, the Seller may cancel the order.

§5. Order Processing

Orders are processed after payment has been received, unless otherwise stated in the Product description.
Processing times depend on the type of Product and are specified on the Product page.
Handmade products may require additional preparation time due to processes such as:

creating,
drying,
firing,
glazing,
hand finishing.

The Seller informs Customers about the estimated processing time before purchase through the Product description.

§6. Handmade Products and Natural Variations

Handmade products have an individual character.
Natural variations may include:

slight colour differences,
differences in texture,
unique glazing effects,
minor variations resulting from the handmade process.

Such characteristics are not considered defects if the Product corresponds with its description.

§7. Ceramics

Most ceramic products available in the Shop are decorative unless otherwise stated in the Product description.
Information about the intended use of each ceramic item is provided on the individual Product page.
Unless otherwise specified:

ceramic items should be washed by hand,
they should not be placed in a dishwasher,
sudden temperature changes should be avoided,
products should be protected from impact and falling.

Damage resulting from improper use or failure to follow care instructions is not considered a product defect.

§8. Clothing with Handmade Prints

Clothing available in the Shop is sourced from selected manufacturers, while the prints are created according to the Seller’s original designs.
Due to the handmade nature of the printing process, small differences between individual pieces may occur.
Recommended care:

wash at a maximum temperature of 30°C,
wash inside out,
do not use bleach,
do not iron directly over the print.

§9. Artwork and Prints

Artwork and prints available in the Shop are original designs created by the Seller.
Colours displayed on screens may slightly differ from the actual product due to individual screen settings.
To preserve the quality of prints, Customers should:

avoid prolonged exposure to direct sunlight,
protect prints from moisture,
use appropriate framing when displaying artwork.

§10. Shipping and Delivery

The Shop provides shipping within Poland and internationally.
Available delivery methods depend on the destination country and current availability of shipping providers.
The Seller may use, among others:

courier services,
postal services,
other delivery providers.

Current shipping costs are displayed during the ordering process.
Delivery times may vary depending on:

destination country,
shipping provider,
customs procedures,
circumstances beyond the Seller’s control.

§11. International Orders and Customs

Orders shipped outside the European Union may be subject to additional charges according to the laws of the destination country.
Such charges may include:

customs duties,
import taxes,
handling or administrative fees.

These costs are the responsibility of the Customer.
The Seller has no influence over the amount or application of such charges.

§12. Product Packaging

Products are prepared for shipment with consideration of their individual characteristics.
Fragile products, especially ceramics, are carefully protected for transport.
The Customer should inspect the package after delivery and contact the Seller in case of visible damage.

§13. Right of Withdrawal

A Customer who is a Consumer, as well as an entrepreneur with consumer rights where applicable, has the right to withdraw from a distance contract within 14 days from receiving the Product without providing a reason.
To exercise the right of withdrawal, the Customer must inform the Seller about their decision before the withdrawal period expires.
The withdrawal notice may be sent to:

E-mail: tattoohappydays@gmail.com

Postal address: M. Mazak Mateusz Zabłocki, Zalesie 27B/11, 30-384 Kraków

The Customer must return the Product within 14 days from informing the Seller about withdrawal.
The Customer is responsible for the cost of returning the Product unless otherwise agreed.

§14. Refunds

In case of a valid withdrawal from the contract, the Seller will refund payments received from the Customer in accordance with applicable law.
The refund includes:

the price of the Product,
the cost of the cheapest standard delivery option available in the Shop.

Additional costs resulting from choosing a more expensive delivery method are not refundable.
Refunds will be made using the same payment method used by the Customer, unless another method has been agreed.

§15. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in cases specified by law, including in particular:

Products made according to the Customer’s individual specifications.
Personalised products.
Products which, due to their nature, cannot be returned or resold after delivery.
The handmade character of a Product alone does not automatically exclude the right of withdrawal.

§16. Complaints and Product Conformity

The Seller is responsible for ensuring that Products comply with the sales agreement according to applicable consumer protection laws.
Complaints may be submitted via:

E-mail: tattoohappydays@gmail.com

A complaint should include:

Customer’s details,
order number (if available),
description of the issue,
photographs of the Product if helpful for reviewing the complaint.

Complaints are handled within the time limits required by applicable law.

§17. Newsletter

The Shop may provide a Newsletter service consisting of sending information about the Seller’s activities and products.
Subscription to the Newsletter is voluntary.
Newsletter content may include:

new products,
new artwork,
studio updates,
events,
promotions.

The Customer may unsubscribe at any time by:

using the unsubscribe link included in Newsletter messages,
contacting the Seller directly.

§18. Copyright and Intellectual Property

All materials available in the Shop, including:

illustrations,
artwork,
photographs,
print designs,
product descriptions,

are protected by copyright or used in accordance with applicable rights.

Copying, reproducing, distributing or using any materials without the Seller’s permission is prohibited.
Purchasing a Product does not transfer copyright or ownership rights to the underlying design.

§19. Electronic Services

The Seller provides the following electronic services through the Shop:

browsing the Shop’s content,
placing orders,
using the contact form,
receiving the Newsletter (if the Customer has provided consent).

To use the Shop, the Customer needs:

a device with Internet access,
an up-to-date web browser,
an active e-mail address when placing an order or contacting the Seller.

The Customer agrees to:

use the Shop in accordance with applicable law,
provide accurate information,
avoid actions that may disrupt the operation of the Shop.

§20. Personal Data Protection

The Seller processes personal data in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).
Detailed information regarding:

the processing of personal data,
purposes of processing,
legal bases,
Customer rights,

is provided in the Shop’s Privacy Policy.

§21. Security

The Seller applies appropriate technical and organisational measures to protect personal data and ensure secure use of the Shop.
The Customer should use updated software and take reasonable precautions when using the Internet.

§22. Changes to the Terms & Conditions

The Seller reserves the right to amend these Terms & Conditions in the event of:

changes in applicable law,
changes in the operation of the Shop,
introduction of new services or features.

Changes do not affect orders placed before the updated Terms & Conditions enter into force.
The current version of the Terms & Conditions is always available on the Shop’s website.

§23. Applicable Law

Matters not covered by these Terms & Conditions shall be governed by the applicable laws of the Republic of Poland, taking into account mandatory consumer protection provisions applicable in the Customer’s country of residence.
Nothing in these Terms & Conditions limits the rights granted to Consumers under mandatory applicable laws.